Privacy Policy

Effective Date: 1 March 2026

Welcome to Casino Joy. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Controller and Contact Information

Casino Joy Ltd.
Registered Address: 123 Joy Street, London, UK, SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123

2. Information We Collect

We collect the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your personal data for the following purposes:

To register and manage your account.
To provide you with our gaming services and customer support.
To process your payments and withdrawals securely.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
To improve our website, products, and services through analysis and feedback.
To send you marketing communications, offers, and promotions, where you have given consent.
To detect, prevent, and investigate fraud or other illegal activities.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent (where applicable).
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, such as improving our services and preventing fraud, balanced against your rights and freedoms.

5. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies, when required by law.
Payment processors and financial institutions to facilitate transactions.
Third-party service providers who assist us in operating our business, such as IT, marketing, and customer support providers.
Affiliated companies within the Casino Joy group.

All third parties are required to protect your data in accordance with this Privacy Policy and applicable data protection laws.

6. International Transfers

Your information may be transferred to, and stored at, destinations outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

8. Your Rights

You have the following rights under UK GDPR:

Right to access your personal data.
Right to rectification of inaccurate data.
Right to erasure (“right to be forgotten”) in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time, where processing is based on consent.
Right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise your rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Casino Joy Ltd.
Email: [email protected]
Phone: +44 20 7946 0123
Address: 123 Joy Street, London, UK, SW1A 1AA